ZO Hotel is a pioneer in providing hotel management and room sales services to provide the optimal solution for revenue for 4-star hotels and below in Vietnam.
ZO Hotel helps hotels standardize facilities, quality standards as well as specifications and service quality of the staff to be able to attract more customers to the hotel. In addition, Zo Hotel helps hotels get accustomed to approaching and serving the diverse needs of large customer groups such as domestic and foreign travel organizers, Event companies, as well as The company wants to rent rooms for short-term / long-term stays.
With a team of experienced and operational management and hotel operators in Vietnam and international markets, Zo Hotel is investing and operating 20 facilities of ZO Hotel Group. Besides, ZO Hotel expands the franchise model to provide partners with a comprehensive package of ZO Professional Hotel management and operation solutions.
ZO Standard Professional Hotel Management (ZO SOP) is applied with artificial intelligence (AI) technology to cut costs and improve hotel revenue. At the same time improve the quality of service.
I. SPECIAL POINT IN MANAGEMENT
ZO Hotels focuses on overall restructuring, resource management, human resource management, finance, revenue, expenses, cash flow, profits, and standardization according to ZO SOP standards. Growth helps small hotel operators operate inefficiently to increase competitiveness and achieve profit in the fastest time.
II. SELLING ROOM
ONLINE SALE ROOM
The ZO Hotels room sales team will manage and optimize the Hotel accounts on OTAs sites on behalf of Hotels. Application of DYNAMIC Pricing technology keeps track of the price fluctuations of the proposed price market, always competitive and the best. Use tricks to increase ranking (display position) and rating the rating on OTAs
OFFLINE SALE ROOM
Loyal customers of ZO Hotels are present in nearly 50 countries with thousands of book rooms / day for a chain of 20 hotels and apartments. Marketing communications strategies continuously increase ZO Hotels brand awareness to help attract offline (and online) visitors effectively.
Zo Hotel has a large sales team specializing in approaching and developing partners with travel companies, Group tours, air ticket agents, buses, … to easily reach customers and sell rooms for. efficient hotel.
In addition, ZO Hotels has a network of collaborators who are connectors from over 20 countries around the world to support customers and introduce customers to all facilities of the ZO Hotels chain, ensuring each hotel when participating in ZO Hotels supply chain is growing with a huge number of monthly bookings, bringing a lot of value in terms of revenue revenue.
III. APPLICATION MODEL OF MANAGEMENT 4.0 HOTEL MANAGEMENT
Providing free software / app to support partner hotels in operation management, staff management, room service, daily sales report monitoring.
Provide free decorative sheets, blankets and pillowcases, amenities, signs to increase the professional image for the hotel
Staff support the hotel throughout the operation, follow the hotel business every day to propose an immediate solution to improve quality, service and increase revenue.
Customer service team with 3 languages (English, Japanese, Chinese) 24/7 support, perform professional steps to confirm booking to minimize no show status.
IV. HOTEL STANDARDS (apply ZO SOP)
The bed is clean, supervised by ZO Hotels Houskeeping Mod
Bathroom has standard heater
Standard air conditioner
Free drinking water
Personal care mode from guests check in to guests check out